Terms & Conditions

Consultation Fee

At Glow Aesthetics and Dermatology Clinic every patient receives very comprehensive treatment and care provided by individuals who have an expertise in their particular field. Each person and business with whom we operate has been carefully selected for the quality of their product or service that they offer. To our Patients we offer competitive pricing for the treatments and procedures and the reassurance that the treatment will reflect the quality and care throughout.

In order to maintain our professional and ethical standards we charge a fee for an initial consultation appointment with our expert doctors. Time to time we run promotions for free consultation with our expert doctors. During such promotional period initial consultation is provided free of charge to our patients but consultation fee may be chargeable on any subsequent consultation.

Our team is here to help provide you with all the necessary information and medical advice you may need to make an informed decision about your treatment or procedure.

Cancellations and Late Arrivals

Cancellations can be made by phone, email or in person at least 48 hours prior to your scheduled appointment. We would be grateful if you could be sure to do so, as soon as you know, to avoid any confusion and to help us maintain our level of service to all of our patients.

We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced consultation or treatment time, or we may have to reschedule your appointment.

Refund Policy

All treatments purchased as a package must be paid for in full in advance of the first treatment. All treatment sessions must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

Prepaid treatments and treatment plans are strictly non-refundable. In cases of a change in suitability a credit note or gift voucher will be offered. Any credit agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you as a credit on account. Cancelled treatments will not be refunded as cash.

Liability

Glow Aesthetic and Dermatology Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client's responsibility to ensure that he or she provide Glow Aesthetic and Dermatology Clinic with all relevant medical details prior to each treatment. Glow Aesthetic and Dermatology Clinic will not be liable for any damage that occurs as a result of the client's failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Glow Aesthetic and Dermatology Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Glow Aesthetic and Dermatology Clinic’s liability for any personal injury resulting from Glow Aesthetic and Dermatology Clinic’s negligence.

Complaints

Glow Aesthetic and Dermatology Clinic endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Glow Aesthetic and Dermatology Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing. You can email us at info@glowdubai.ae with your concerns and complaints and we will make sure you attend it at the best we can. If you require assistance with making your complaint, Glow Aesthetic and Dermatology Clinic will be pleased to help.